Support
We usually reply within one working day.
Tell us your name, your team and what happened (a screenshot helps). Never send your password.
Signing in
I'm a driver and I can't sign in
- Use the email address your dispatcher set up for you.
- New drivers get a temporary password by email. It expires after 72 hours; ask your dispatcher to send a new one if it has run out.
- The first time you sign in you will be asked to choose your own password: at least 10 characters, with a letter and a number.
- Forgotten your password? Ask your dispatcher to send you a new temporary login.
I'm on an outlet tablet
Outlet tablets sign in with a one-time PIN from your dispatcher. If the tablet asks for a PIN, contact your dispatcher. For other tablet problems, open PDA Pony Help from the chat bubble's help button.
Notifications
- Make sure notifications are allowed for Chough Chat in your phone's settings.
- Drivers only get new-message notifications while their shift switch is on. If someone @mentions you, you're notified even when you're off shift.
- Still nothing? Sign out and back in, and check you have the latest version of the app.
Reporting a message or hiding someone
Long-press any message from someone else, then choose Report message or Hide their messages. Reports go to your team's dispatch straight away and are reviewed within 24 hours. Hidden messages can be shown again by long-pressing them. You can also email support@one-local.co.uk.
Deleting your account
- Open Chough Chat and tap the circle with your initial (top right) to open your profile.
- Tap Delete my account.
- Type DELETE and tap Delete account.
Your sign-in, email address and notification settings are deleted straight away and you are removed from every chat. Messages you already sent stay in your team's chats, shown as "Deleted user". Can't open the app? Email support@one-local.co.uk from the email address on your account and we will delete it for you. Shared outlet tablet accounts are removed by your dispatcher.
Using Chough Chat for your team
Chough Chat is built for food delivery teams: outlets, drivers and dispatch in one place, with automatic "how long?" questions for new orders, @mentions and one-tap driver hailing. If you would like to use it for your team, email support@one-local.co.uk.
Privacy
Read how we handle your data in our privacy policy.